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Return and exchange policy

We guarantee 100% Money back

We want to ensure that our customers are always satisfied and happy when they purchase our products. Therefore, we offer a return/exchange within 14 days after you receive the products. Please note that we can only accept returns in the original condition, which are returned with the label and packaging on the product. We will return the refund within 48 hours of receiving the merchandise, and it may take 5-7 days for you to receive the refund, depending on how long it takes to process your banks.

Returns are accepted within 14 days after the delivery date, and you will need to return the goods to us via courier through you. To return the goods, please fill out the following form and you will receive the address to return the products.


Return/Exchange Form: https://shozly.com/index.php?route=account/return/add 

If you have any additional questions, please contact us: https://shozly.com/index.php?route=information/contact 


IF LOST OR DAMAGED

We offer a full refund or reship product in case the parcel is lost or damaged. We keep eye on every parcel to make sure your order is delivered in good condition.

If you were not happy with your order please contact us via email or contact us via the contact form, and we will help you with the pleasure to return and get a full refund.


100% MONEY BACK

After you contact us we will make a short process for a full refund via the same payment method you use to pay for the order.


Period

You have 14 days from receiving the order to be eligible for a return/refund